Thank you for shopping with The Pet Shop Hackney, your trusted online multi-department store in the UK. We strive to deliver your orders efficiently and reliably. Please review our shipping policy to understand how we handle the delivery of your purchases.

Key Terms:

• Company: Trade name: The Pet Shop Hackney, referred to as “We,” “Us,” or “Our,” operating at Tuincentrumde.com.

• Goods: Products available for purchase on our website.

• Orders: Requests placed by you to buy goods from us.

• Service: The operations and services offered through our website at Tuincentrumde.com.

• Website: The official The Pet Shop Hackney website, accessible at Tuincentrumde.com.

• You: Any individual or entity using our services.

Shipping Information:

We aim to ensure your orders are processed and delivered smoothly. Below are the details of our shipping policy:

Domestic Shipping (UK):

1. Handling Time:

   • Orders are typically processed within 3-5 business days. During peak periods or holidays, processing times may be longer. We will notify you via email if there are significant delays.

2. Shipping Methods and Costs:

   • Standard Shipping: Free on all orders across the UK.

3. Transit Time:

   • Standard Shipping: Estimated delivery within 3-5 business days.

4. P.O. Boxes and Restricted Areas:

   • We regret that we cannot ship to P.O. boxes or BFPO (British Forces Post Office) addresses at this time.

5. Order Cut-off Time: (6:00 PM GMT – London)

International Shipping:

1. Availability:

   • We currently not offer any shipping service outside of UK.

Post-Shipment Details:

1. Order Confirmation and Tracking:

   • Once your order has been dispatched, we will send you a confirmation email with a tracking number. Tracking information typically becomes active within 24 hours of dispatch.

2. Damaged or Lost Orders:

   • If your order is damaged or lost during transit, please Contact Us immediately on the contact us page or via email at [email protected]. Retain all packaging and damaged items to assist in the claim process.

Delays:

While we strive to meet estimated delivery times, delays may occasionally occur due to unforeseen circumstances, including weather, customs inspections, or high demand periods.

Questions?

If you have any questions or require further assistance regarding your shipment, please reach out to us via our Contact Us page or reach out to us at:

Address: 40-42 Amhurst Rd, London, E8 1JN, United Kingdom.

Email: [email protected]

Phone: 020 3441 3830

We are committed to providing you with an exceptional shopping experience. Thank you for choosing The Pet Shop Hackney!