Shipping Policy for The Pet Shop Hackney

Welcome to The Pet Shop Hackney! We appreciate your choice for your pet accessory needs. To ensure a smooth and timely delivery, please review our shipping policy below.

Order Processing Time

Our dedicated team processes orders within 1 business day, Monday To Saturday: 9:00 AM- 6:00 PM.

Delivery Period

Expect your order to arrive within 1 to 3 business days for Express Delivery within the UK. Please note that shipping times commence from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or other external factors.

Order Cut-Off Time

Orders must be placed before 6:00 p.m. to be processed on the same business day. Orders placed after this time will be processed the next business day.

Shipping Costs

We offer Express Shipping at a flat rate of £10.00 for all orders within the UK.

Method of Delivery

We partner with reliable carriers such as Royal Mail, DPD, Hermes, and DHL to ensure efficient and dependable delivery of your pet accessories.

Non-Shipping Days

Please be aware that we do not process orders on holidays.

Confirmation of Shipment

Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking ID will become active within 24 hours.

Our Working Days

The Pet Shop Hackney operates from Monday – Saturday: 9:00 AM- 6:00 PM.

Item Misplacement

If your order does not arrive within the specified timeframe, please contact the carrier directly. For further assistance, reach out to us at support@tuincentrumde.com .

Incorrect Address

If an incorrect address results in the return of your items, you will be responsible for reshipping fees. Contact us at support@tuincentrumde.com for assistance.

Address Change

To modify the delivery address, please contact us at support@tuincentrumde.com or call +44 20 3441 3830 within 24 hours of placing your order. Address changes are not possible once the order is in transit.

Cancellations

If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, refer to our return policy for further assistance.

Items Damaged During Transit

If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to support@tuincentrumde.com for a free exchange or refund.

CONTACT INFORMATION:

Hours: Monday – Saturday: 9:00 am – 6:00 pm

Trade name: The Pet Shop Hackney

Phone number: +44 20 3441 3830

Email: support@tuincentrumde.com

Physical address: 40-42 Amhurst Rd, London E8 1JN, United Kingdom