HOW CAN I PLACE MY ORDER?

Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are typically shipped within 0-1 business days. For orders in the UK, transit will take an additional 1 to 3 business days.

MY TRACKING NUMBER DOESN’T WORK

Tracking numbers may take 0-1 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

I NEED HELP WITH A LATE ORDER

Orders are typically shipped within 0-1 business days. For orders in the UK, transit will take an additional 1 to 3 business days.

If your order has not arrived after 7 working days (domestic), please contact our team, we will be happy to help you.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa and Mastercard.

WHEN WILL MY CARD BE CHARGED?

Immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information at checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

CONTACT INFORMATION:

Hours: Monday – Saturday: 9:00 am – 6:00 pm

Trade name: The Pet Shop Hackney

Phone number: +44 20 3441 3830

Email: support@tuincentrumde.com

Physical address: 40-42 Amhurst Rd, London E8 1JN, United Kingdom