FAQs
Welcome to The Pet Shop Hackney FAQ page! Here, you’ll find answers to common questions about shopping on our store. If you need further assistance, don’t hesitate to contact our support team.
How Do I Place an Order?
Shopping with The Pet Shop Hackney is simple and convenient. Follow these steps to place an order:
Browse our wide selection of products and select your desired items.
Click on “Add to Basket” to add items to your cart.
Proceed to checkout by clicking the basket icon.
Enter your delivery details and payment information.
Confirm your order, and we’ll handle the rest!
You’ll receive an email confirmation once your order has been successfully placed.
What Are Your Shipping Timelines?
We aim to process and dispatch orders within 3-5 business days. Delivery typically takes an additional 3-5 business days, depending on your location.
During peak periods or holidays, processing and delivery times may vary slightly. Rest assured, we’ll keep you informed of any delays.
How Can I Track My Order?
Once your order has been dispatched, we’ll send you a confirmation email with a tracking number. Tracking numbers typically activate within 24 hours. Use the provided link to monitor your shipment’s progress.
If you experience issues with tracking, feel free to contact our support team for assistance.
What Should I Do If My Order Is Delayed?
If your order hasn’t arrived within 12 business days after dispatch, please reach out to us at [email protected]. We’ll investigate the issue and ensure your order reaches you promptly.
What Payment Methods Do You Accept?
We offer a variety of secure payment options to suit your needs:
Visa, MasterCard, American Express, and Maestro
PayPal
For detailed information, visit our Payment Methods page.
When Is Payment Charged?
Your payment will be charged immediately upon successful completion of your order. You’ll receive an email confirmation of your purchase once the payment is processed.
How Secure Is My Personal Information?
At The Pet Shop Hackney, your security is our priority. We use industry-standard SSL encryption to protect your personal and payment details during checkout. Rest assured, your credit card information is securely processed and never stored on our servers.
Need Further Assistance?
If your question isn’t listed here, please contact our friendly customer support team at:
Address: 40-42 Amhurst Rd, London, E8 1JN, United Kingdom.
Email: [email protected]
Phone: 020 3441 3830
We’re here to ensure your shopping experience with The Pet Shop Hackney is seamless and enjoyable. Thank you for choosing us!