At The Pet Shop Hackney, your satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please review the details of our Return and Refund Policy below.

Key Definitions

• Company: Trade name: The Pet Shop Hackney, referred to as “We,” “Us,” or “Our.”

• Goods: Items available for purchase through our website.

• Orders: The purchase requests you place with us.

• Service: The operations and website services provided by The Pet Shop Hackney, accessible at Tuincentrumde.com.

• Website: Our official online platform, Tuincentrumde.com.

• You: Any individual or entity utilizing our services.

Your Right to Cancel

You have the right to cancel your order within 9 hours of placing it. No explanations are needed. After this cancellation window, we are unable to accommodate order cancellations.

To cancel your order:

• Email us at [email protected].

• Once your cancellation is confirmed, we will process a full refund to your original payment method within 3 business days. No additional fees will apply.

Return Eligibility

To qualify for a return, the following conditions must be met:

1. The item was received defective or damaged.

2. The item does not match your order (e.g., incorrect size or color).

3. The item significantly differs from the description provided on our website.

We reserve the right to deny returns that do not meet these criteria.

Return Process

If your return request is approved:

• We will send you a prepaid return label via email. You will not incur any shipping costs for the return.

• Package the item securely and include proof of purchase before sending it back.

Refund Policy

• Refunds will be processed once the returned item has been inspected and the issue verified.

• Orders canceled outside the 9-hour window are not eligible for refunds.

• If you decide to keep an item despite minor issues, we may offer a partial refund as compensation.

• Refunds typically take 1-3 business days to reflect, depending on your payment provider.

Gift Returns

• For items marked as gifts and shipped directly to the recipient, a gift credit will be issued for the return value.

• If the item was not marked as a gift during purchase, the refund will be processed to the original purchaser.

Need Assistance?

If you have any questions or require further help, please contact our support team:

Address: 40-42 Amhurst Rd, London, E8 1JN, United Kingdom.

Email: [email protected]

Phone: 020 3441 3830

At The Pet Shop Hackney, we are dedicated to ensuring your shopping experience is hassle-free and enjoyable. Your satisfaction is our top priority, and we’re here to assist with any concerns!